FAQs

Yes, please follow the manual. As hot water bottles use no electricity or batteries, you are safe to have your bottle in bed. The patented seal will ensure that the water stays in the bottle and not all over your sheets.

Remove the stopper, and fill with hot water from your faucet or a kettle. Ensure the bottle is tightly sealed, and you’re ready to go.

No - please only use hot water from a faucet or kettle to heat your bottle. For more information, please read the manual that comes with your bottle.

When you’re not using your bottle, remove the stopper and empty any water inside. Leave the bottle to dry out before storing, and store out of direct heat and sunlight. Leave the stopper out of the bottle, and store flat. It’s best to avoid contact with any other chemicals, so consider storing in a cupboard or drawer away from any household cleaning products.

Yes - remove your bottle from the cover beforehand, and then wash at a warm temperature.

Eco hot water bottles soften slightly once you fill them with hot water, however they will still be noticeably firmer than our classic hot water bottles.

Depending on how you store and care for your bottle and how frequently you use it, hot water bottles can last for several years without any problems. Be sure to check the bottle and stopper regularly for signs of wear or damage. It’s best practice to replace your hot water bottle every few years, even if there are no obvious signs of damage.

The warranty covers any defects caused as a result of materials or workmanship. Factors not covered by warranty include damage caused by handling, storage, accidents, or misuse/abuse of the product.

We currently ship only in the USA, using DHL and UPS.

Standard $3.99 (4-7 business days)

Expedited $6.99 (2-3 business days)

Hawaii and Alaska $13.99 (7-10 business days)

No - we ship within the USA only.

We aim to ship out orders within 24 hours, provided it’s a weekday. Delivery will usually take 2 to 5 week days. However, it does depend on a number of factors including:

* Shipping method chosen

* Any national holidays 

If your delivery is taking longer than usual, please get in touch so we can look into it for you.

We hope that you’ll be satisfied with your hot water bottle, but if you aren’t we want to do whatever we can to help. To return/exchange, you must let us know within 14 days of your order arriving.

Email us at
info@hugofroschusa.com with your order number, reason for returning, and if you wish to have a refund or exchange.

We update our FAQ regularly, however if you have any comments, questions, or suggestions, we’re on hand weekdays 9am to 5pm to help. You can contact us here or email us directly:
info@hugofroschusa.com